Thank you for choosing Shine-Lotus SRL for your cleaning and washing product needs. We are pleased to offer worldwide delivery from our strategically located warehouses in Moldova, Dubai, and the USA. Please review our delivery policy below for more information:
- Shipping Methods:
- We provide a range of shipping methods to suit your requirements, including standard, express, and expedited shipping options. The availability of these methods may vary based on your location and the selected warehouse.
- Shipping Time:
- Delivery times are contingent on your location, selected shipping method, and warehouse availability.
- Estimated delivery times will be provided to you during the checkout process.
- Shipping Rates:
- Shipping rates are determined by factors such as order weight, destination, and selected shipping method.
- You will have the opportunity to review shipping costs for your order before finalizing your purchase during the checkout process.
- Order Processing:
- Orders are typically processed within 1-3 business days following payment confirmation.
- Upon processing and shipment, you will receive a shipping confirmation email containing tracking details.
- International Shipping:
- We proudly extend our delivery services to customers worldwide.
- Please be aware that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total.
- Customs regulations vary by country, so we advise contacting your local customs office for specific information regarding potential fees.
- Delivery Address:
- Please ensure the accuracy and completeness of the shipping address provided during checkout to prevent delivery issues.
- We cannot be held responsible for orders shipped to incorrectly provided addresses.
- Delivery Confirmation:
- Delivery is considered complete once your order has been successfully delivered to the specified address.
- If you encounter any concerns regarding your order’s delivery status, please don’t hesitate to contact our customer service team for assistance.
- Tracking Your Order:
- Track the status of your order using the provided tracking information in the shipping confirmation email.
- For any inquiries or issues regarding order tracking, our customer service team is available to assist you promptly.
- Delivery Exceptions:
- In rare instances where delivery cannot be completed due to unforeseen circumstances like natural disasters or civil unrest, we will promptly notify you and work to resolve the issue.
- Contact Us:
- For questions, concerns, or special delivery requests, please reach out to our customer service team via email at cleansense@tutamail.com or by phone at 069318494/062104657
By placing an order with Shine-Lotus SRL , you agree to adhere to the terms outlined in our delivery policy. We value your patronage and aim to provide a seamless and satisfying shopping experience. Thank you for choosing Shine-Lotus SRL!
Returns accepted within 60 days from product receipt. For details, refer to our Returns Policy page.